Privacy notice

Effective from: TODO: hatálybalépés dátuma

Here we describe what personal data we process when you visit our website or write to us, and what rights you have.

This is the English version of our Hungarian privacy notice (Adatkezelési tájékoztató); both versions have the same content.

The controller

Name: TODO: a vállalkozó neve a nyilvántartás szerint + „egyéni vállalkozó”
Registered office: TODO: székhely (a nyilvántartásban szereplő cím)
Email: info@softlander.hu
Phone: +36 70 856 8567

What data do we process, why and for how long?

Getting in touch

What data: your name, your email address or phone number, and what you write to us (in the form, the topic you chose too). The website doesn't store messages sent with the form; it forwards them to us by email
Purpose: so that we can reply and send you a quote
Legal basis: steps taken at your request before entering into a contract (Article 6(1)(b) GDPR); if you write on behalf of a business, our legitimate interest in handling the request for a quote (Article 6(1)(f) GDPR)
How long: TODO: confirm – for 1 year after the matter is closed

Running and protecting the website

What data: your IP address, your browser type, the page requested and the time. When you send the form, we also use your IP address to count how many messages came within a minute
Purpose: serving the website and fending off attacks and bulk unsolicited messages
Legal basis: our legitimate interest in running the website securely (Article 6(1)(f) GDPR)
How long: we neither save nor look at it. Cloudflare keeps it for as long as security requires, and the message counter for one minute

Invoicing

What data: the details on the invoice (name, address and, for businesses, tax number)
Purpose: issuing and keeping the invoice
Legal basis: legal obligation (Article 6(1)(c) GDPR; Section 169 of Act C of 2000 on Accounting)
How long: 8 years

Handling complaints

What data: your name, your contact details, your complaint and our reply
Purpose: investigating and answering your complaint
Legal basis: legal obligation (Article 6(1)(c) GDPR; Section 17/A of Act CLV of 1997 on Consumer Protection)
How long: 3 years

Providing your data is not mandatory, but without it we cannot reply. Please don't send health data, passwords or bank card details in your messages.

Cookies and data stored in your browser

Without your consent, we store only what the site needs to work in your browser, and we don't measure traffic. Your settings (your cookie choice, language and theme) are never sent anywhere.

Name	What it's for	How long	Permission
softlander-consent (local storage)	remembers your cookie settings so that we don't ask again	12 months	not needed, necessary
softlander-lang, softlander-theme (session storage)	the language and theme you chose, in this browser tab	until you close the tab	not needed, necessary
softlander-lang, softlander-theme (local storage)	the language and theme you chose, for your next visit	until you change them or withdraw your permission	needed (Preferences)
__cf_bm (cookie, Cloudflare)	TODO: confirm – only if Cloudflare's Bot Fight Mode is on, otherwise delete this row; filtering out bots to protect the website	30 minutes	not needed, necessary

On your first visit we open the Hungarian or the English version based on your browser's language; we don't store this. You can delete the stored data in your browser's settings at any time, and change your choice here:

Who has access to your data?

Provider	Role
Cloudflare, Inc. (USA)	processor: hosts the website and forwards to us the messages sent with the form and the emails sent to our domain (for example to info@softlander.hu)
Google Ireland Limited (Ireland), Gmail	the provider of our email account: your emails and the messages you send with the form are stored there
TODO: könyvelő	processor: bookkeeping
TODO: számlázó program	processor: invoicing (by law, the invoice data also goes to the Hungarian tax authority, NAV)

Transfers abroad

Cloudflare and Google may also process data in the United States. Both participate in the EU–U.S. Data Privacy Framework, so your data is adequately protected there as well. Should Cloudflare's certification lapse, it transfers the data under the EU's standard contractual clauses.

What are your rights?

Access: you can ask what data of yours we process and request a copy of it.
Rectification: you can ask us to correct inaccurate data.
Erasure: you can ask us to erase your data if it is no longer needed or you have withdrawn your consent.
Restriction: you can ask us to only store your data for a while, without using it.
Data portability: you can ask for the data you provided in a machine-readable format.
Objection: you can object to processing based on our legitimate interest.
Withdrawing consent: you can withdraw your consent at any time; this does not affect the processing before the withdrawal.

Just write or call us, and we will reply within one month at the latest. We make no automated decisions about you.

Complaints

If you feel we have violated your rights, write to us and we'll try to settle it. You can also lodge a complaint with the Hungarian data protection authority (NAIH):

Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
1055 Budapest, Falk Miksa utca 9–11.
Postal address: 1363 Budapest, Pf. 9.
Email: ugyfelszolgalat@naih.hu
Website: naih.hu

Legal notice

Service provider: TODO: a vállalkozó neve a nyilvántartás szerint + „egyéni vállalkozó”
Legal form: sole proprietor (egyéni vállalkozó)
Registered office: TODO: székhely (a nyilvántartásban szereplő cím)
Registration number: TODO: egyéni vállalkozói nyilvántartási szám
Registry: Hungarian National Tax and Customs Administration (NAV), register of sole proprietors
Tax number: TODO: adószám
Email: info@softlander.hu
Phone: +36 70 856 8567
Hosting provider: Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA, privacyquestions@cloudflare.com

The illustration on the home page was made with artificial intelligence.

Complaints

If you are not satisfied with our work, tell us by email, by post to the address in the legal notice, or by phone. We reply to written complaints in writing within 30 days and keep the complaint and our reply for 3 years.

If you contact us as a consumer (not on behalf of your business) and we cannot settle your complaint, you can turn to the conciliation body (békéltető testület) competent for your place of residence or stay, or for our registered office. The body competent for our registered office:

TODO: a székhely szerinti békéltető testület neve (Budapesten: Budapesti Békéltető Testület)

Address:: TODO: a testület címe
Postal address:: TODO: a testület levelezési címe
Phone:: TODO: a testület telefonszáma
Website:: TODO: a testület honlapja